Effective Date: 28/05/25

Overview

At Superior Odour Solutions, your satisfaction is important to us. This policy outlines our returns and refunds process in accordance with Australian Consumer Law.

1. Change of Mind

We do not offer refunds for change-of-mind purchases unless required by law. Please choose carefully before completing your order.

2. damaged or faulty products

If your item arrives damaged or defective, please contact us within 7 days of receipt with your order number and a photo of the issue.

We will offer either:

A full refund (including shipping costs)

A replacement product

3. Incorrect Item Received

If we’ve sent the wrong item, we will arrange return shipping at no cost to you and dispatch the correct item promptly.

4. Returns Process

To request a return or refund:

  1. Email admin@superiorodoursolutions.com.au with your order number and a description of the issue.
  2. We’ll assess your claim and provide return instructions if applicable.
  3. Once we receive and inspect the item, we will issue a refund or replacement as appropriate less shipping costs.

5. Return Conditions

We reserve the right to deny returns that do not meet our policy conditions.

Returned items must be unused and in original packaging.

Refunds are only processed back to the original payment method.

Shipping returns

To return your product, you should mail your product to: 32 Dabage Place Kurrajong Heights

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

6. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss or damage.

7. Need help?

Contact us at admin@superiorfurniturecare.com.au for questions related to refunds and returns.